About hotgbar.com
hotgbar.com is a fast growing virtual assets and gaming service provider on MMORPGS, such as World of Warcraft, Final Fantasy XI, Maplestory, EVE Online, RuneScape, City of Heroes, City of Villains and Guild Wars.
hotgbar has built its reputation based on competitive pricing, fast deliveries as well as reliable and consistent service. We are more than a MMORPG Online Game Store. We aim to heighten your gaming experience and help you fulfill your goals in game. All items and currencies are delivered instantly 24 hours a day, 7 days a week. We have attentive customer representatives that guide you step by step on all your inquiries.
We are doing our best to be an efficient, responsible and reliable MMORPG currency and powerleveling provider with our professionally trained staff, upgraded technology and well-developed policy.
General
How to place an order?
Regular way:
Step1. Log in your member account.
Step2. Select the Category of service. (Gold or PL)
Step3. Select Game
Step4.Select your products and pay.
When do you start processing my order?
When we receive your order from Paypal and make sure the order has been paid, we will start your order in 3 minutes.
How do I check the status of my order?
If you would like to check your order, simply visit our website and contact us by the live support, our customer service representatives will assist you at any time.
Why we should do the order confirmation with you?
(1) There may have been an error in your order, a mis-spelt character name or complications with payment.
(2) We must make sure that the payment is paid by the owner of the Paypal account for the safety.
So please give us some info to confirm your identity within 7 days, or your order might be cancelled.
Is there any promotion activity I can enjoy?
All customers can enjoy the benefit during activity. We will organize different kinds of activities on our website. So please keep eyes on us, you will get the surprise.
What kind of payment do we accept?
We can usually accept paypal and credit card payment However; we can also accept West Union payment under special circumstances in order to meet demands of customers everywhere.
What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use Paypal to purchase online from websites such as amazon.com, eBay and of course our website. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely transfter money between accounts worldwide.
How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option which says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
What is a transaction ID? Where do I find it?
A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.
Can I send you a bank Transfer as a payment option, and how much does it cost?
Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our live help chat to work out the details.
Are there any handling fee/administrative fee for using a Paypal payment?
There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a 'personal' account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.
Gold Service
Why is the price always changed on your website?
The price of gold fluctuates with the market. When short in stock, the price will be a bit higher; otherwise, it will be a bit lower. However, the fluctuation margin is in a certain degree. We will keep our price the lowest in the virtual currency market.
How to deliver the gold to me?
There is Three kinds of delivery on our website:
1. Deliver gold to in-game-mail for WOW(EU)
2. Deliver gold by the Auction House System for WOW (US).
3.Delivery gold on line in game for Runescape, City of Heroes and City of Villains.
How is delivery accomplished?
Your order appears in our delivery queue after confirmation. Our delivery team will log into the appropriate game and deliver the gold to the character specified in the order form.
If the game requests to deliver gold on line in game, our delivery team will log in the game and contact the character. If our delivery team can not make contact, an E-mail will be sent to the address provided; you can reply us or contact us by the live support on our website when you can log in game.
How long does delivery take?
Most of the orders will be delivered in 12-24hours. Deliveries can occasionally take longer depending on the order amount and game server traffic. Some orders may require extra verification which might cause a delay. We can promise to finish the delivery in 24-48 hours.
Why I just get part of my gold?
We will deliver gold partially according to the stock sometimes. If you just received part amount of your gold, please do not be nervous. We will send the rest gold your order as soon as possible. If you can not make sure about the delivery situation, you can contact us by the live support on our website at any time.
Power Leveling
What is power leveling service of hotgbar about?
Our professional power leveling team works in 3 shifts a day ensuring character familiarity and the shortest leveling time. We also offer part time leveling, in which you may still play your character at your specified time while leaving it to us in the rest time.
How about my account Security?
We can not guarantee your account 100% safety, because the Blizzard does not permit power leveling service. They always try to tracing your account. So, it is a dangerous action to choose power leveling service. But we do the business for a long time; we take safeguard to protect your personal information very seriously. We developed strict policies to guarantee our customers privacy. The only person can access your log in information is our leveling expert who has been professionally trained and will never talk with other game characters in the power levelingduring the powerleveling process. Once the power leveling is completed, should we advice you to check and change your password for your own security. We have professional players, no bots or macros are used by our skilled players and we never talk to any other players in game or get involved in any controversial activities such as player killing. And we have better ways that can evade the Blizzard, so your account is nearly 100% safety.
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Confidential
While leveling your character, our master players will not join any guilds or friendship or talk to anyone except per you request. That is one of our rules. If we happen to run into someone who is familiar with your character, we indicate that we are a friend or relative playing with your character for a little while. You may also let us know of something specific to say in such situations. We will not under any circumstance reveal the leveling service.
Will you start doing the power leveling after I paid? How do I check my Power leveling schedule?
The power leveling will be started instantly after we confirmed the information with you. And we will send a mail to tell you your order number. You can contact with us anywhere, anytime at your convenience by our live support to check your orders update with your order number.
Note: We do our best to devote our energy and skills completing the leveling service in time. However, by our customers understanding, some factors may impact the processing such as: character class, server downtime, and Internet disconnection, etc. We on the alert for all the conditions and will resume the leveling as soon as we can.
While your guys are leveling my character is that possible for me to play and when I am off if you can continue the leveling?
Sure. We can do the non-stop leveling 24 / 7 or customize your schedule in a part-time procedure. Just contact us by Live Support to let us know your desired schedule before we start.
One of the important issues we would like to remind you is that please do not login to your account while we are leveling your character.
You may notify us by Live Support to log out first before playing by yourself. Please only login at your specified time if you choose a part time service.
Our reminder again: please notify us first if you wish to play at any time in which is supposed we are working for the power leveling.
